|5/F,5 Building , Xufa Industrial Zone, Fengjin Rd,ShangCun ,Guangming New Town,shenzhen 518110 P.R. Chinafirstname.lastname@example.org|
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KD LIGHTING (SOGOOD GROUP) PLANT KD LIGHTING Receiption Hall KD LIGHTING Marketing Conference KD LIGHTING Customer Visit KD LIGHTING HK Lighting Fair KD LIGHTING Team Activity KD LIGHTING 2017 Annual Celebration
KD LIGHTING aim to provide our customers with high touch service
a. Provide details about the production procedure;
b. Assign engineers for installation and testing;
a. Customized solution designs;
b. Product rendering and dialux simulation;
c. KD LIGHTING successful sample projects and visit our production lines and R&D base;
a. 3 to 5 years quality warranty with lifelong maintenance.
b. Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
c. Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support.
d. Spare parts: necessary spare parts are provided together with products to customers.
e. Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
f. Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
g. Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.
h. Site instruction service of installation is available.